Contact Us

Contact Us – Beaufood

Thank you for your interest in Beaufood. We value your feedback, questions, and concerns. Please use the information below to get in touch with us. Our customer service team strives to respond to all inquiries within 2 business days (Monday through Friday, excluding US public holidays).

Customer Service Email
For order-related questions, product information, returns, refunds, shipping issues, or any other inquiries:
service@kitchenustore.com

Please include your order number (if applicable) in the subject line to help us assist you faster.

Business and Legal Correspondence
For formal legal notices, privacy requests, GDPR or CCPA inquiries, or partnership proposals:
service@kitchenustore.com
(Please mark the subject line as “Legal” or “Privacy Request” as appropriate.)

Company Information (Legal Entity)
Beau tony Japanese food LLC
2717 W Olympic Blvd, Los Angeles, CA 90006
United States

Please note that our legal office is located in California, USA. However, our customer service team primarily serves customers in Europe and will respond to inquiries from all time zones. All transactions are processed in Euros (EUR).

Contact Form on Website
You may also use the contact form available on kitchenustore.com. To access the form, navigate to the “Contact Us” link in the footer of any page. The form will ask for:

  • Your full name

  • Email address

  • Order number (optional)

  • Subject (e.g., Order Inquiry, Product Question, Return Request, Wholesale Inquiry, Other)

  • Your message

After submitting the form, you will receive an automated confirmation email. If you do not receive a response within 3 business days, please check your spam folder or email us directly at service@kitchenustore.com.

Business Hours
Our customer service team operates during the following hours (Pacific Time – Los Angeles, USA):

  • Monday to Friday: 9:00 AM – 5:00 PM PT

  • Saturday and Sunday: Closed

  • Closed on major US holidays: New Year‘s Day, Independence Day (July 4), Thanksgiving Day, Christmas Day

Although we are closed on weekends and holidays, you may still send emails or submit contact form requests at any time. We will respond on the next business day.

Frequently Asked Questions (Quick Reference)
Before contacting us, you may find an answer in our policy pages:

  • Shipping times and costs: See our Shipping Policy.

  • Return eligibility and process (including knives and ceramics): See our Return Policy.

  • Privacy and data requests: See our Privacy Policy.

  • Terms of purchase: See our Terms of Service.

Wholesale and Bulk Inquiries
If you are a restaurant, catering business, hotel, or retailer interested in purchasing Japanese kitchen supplies in bulk (e.g., ramen bowls in case quantities, chopsticks by the hundred, professional knife sets), please email us with “Wholesale Inquiry” in the subject line. Include your business name, VAT/EIN number (if applicable), estimated monthly volume, and shipping location. A representative will respond within 5 business days.

Media and Influencer Inquiries
For press kits, product samples for review, or influencer collaboration requests (YouTube chefs, cooking bloggers, kitchenware reviewers), please email service@kitchenustore.com with “Media Inquiry” in the subject line.

Report a Problem with the Website
If you encounter technical issues on kitchenustore.com (e.g., broken links, checkout errors, payment failures, incorrect product images), please send a detailed description and screenshots (if possible) to service@kitchenustore.com. We appreciate your help in improving our site.

Language Support
Our customer service team communicates in English. For European customers, we may use translation tools to assist with basic inquiries in French, German, Spanish, or Italian. However, for complex matters (e.g., knife returns, ceramic damage claims), English is preferred to ensure accuracy.

Response Time Commitment

  • General inquiries: within 2 business days.

  • Return and refund requests: within 2 business days.

  • Privacy and legal requests: within 7 business days (or as required by law).

  • Wholesale inquiries: within 5 business days.

If you have not received a response within the stated time, please check your spam/junk folder. If the issue persists, you may send a follow-up email with “URGENT – No Response to Previous Email” in the subject line.

Social Media
We maintain official social media accounts where you may also reach us for general questions (but for order-specific issues, please use email for security and documentation). Our handles will be announced on the Site. Please note that direct messages on social media may not be monitored as frequently as email. For time-sensitive matters, always email service@kitchenustore.com.

Postal Mail
While we prefer electronic communication, you may send written correspondence to our registered address:

Beau tony Japanese food LLC
Attention: Customer Service
2717 W Olympic Blvd, Los Angeles, CA 90006
United States

Please allow extra time for postal delivery and processing (up to 15 business days from receipt).

Product Support – Knife Sharpening and Care
For questions about maintaining your Japanese knives (sharpening angles, whetstone selection, rust prevention), please include photos of the knife if possible. While we cannot provide professional sharpening services, we offer guidance based on manufacturer recommendations. For ceramic donabe pots (clay pots), we can provide care instructions regarding cracking prevention and seasoning.

Your Consent
By contacting us via email or the contact form, you agree to our collection and use of your personal information as described in our Privacy Policy. We will only use your contact details to respond to your inquiry and will not add you to marketing lists unless you explicitly opt in.

We look forward to assisting you. Thank you for choosing Beaufood for your Japanese kitchen supply needs.

Effective date: 10 April 2026